Shipping policy
Shipping Policy
Effective Date:1st July 2025
Brand: Noir&Gold™
Company Name: BSS&Q Limited
Registered Address: 3rd Floor, 86-90 Paul Street, London, EC2A 4NE
Contact Email: info@noirandgold.shop
1. Order Processing Time
All orders are processed within 2–5 business days (excluding weekends and public holidays). Once processed, your order will be handed over to our delivery partners for shipping.
2. Delivery Timeframes
Estimated delivery times vary by location:
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United Kingdom: 5–10 business days
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Europe: 7–14 business days
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Rest of World: 10–21 business days
Please note: These are estimated times only. We do our best to ensure timely delivery, but delays may occur due to courier schedules, customs processing, or local holidays.
3. Shipping Carriers
We work with trusted shipping providers to deliver your items safely and efficiently. You will receive a tracking number once your order has been shipped (where applicable).
4. Shipping Fees
Shipping charges are calculated at checkout based on destination, weight, and order value. You will see the total shipping fee before completing your purchase.
5. Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, or fees imposed by your local government. These charges are not included in the shipping price and are the responsibility of the customer.
6. Order Tracking
You will receive an email with tracking details once your order ships. If you have not received tracking within 5 business days of placing your order, please contact us at info@noirandgold.shop.
7. Delivery Responsibility
Once your order is handed to the shipping company, risk of loss transfers to the customer. We are not responsible for:
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Delivery delays by the courier
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Loss or damage in transit
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Delays caused by customs clearance
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Missed deliveries due to incorrect address
Please ensure your shipping information is accurate at checkout.
8. Delivery Inspection
Upon delivery, please inspect your package before accepting it. If the parcel appears damaged or tampered with, report it immediately to the delivery service and email us with photos at info@noirandgold.shop within 48 hours of receipt.
9. Undeliverable Orders
If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to pay customs duties, we will notify you. You may be required to cover redelivery costs.
10. Questions or Concerns
If you have any questions about your order or shipping, please contact us:
📧 Email: info@noirandgold.shop